New Patients

Welcome to Synapse Massage and Wellness! A few things to know before your appointment:

• A credit card is required on file to secure your appointment, pay remaining balances, and pay late cancellation fees
• Please arrive a 5 mins before your appointment (see below about location details)
• Please ensure your intake forms are complete and submitted online
• We can direct bill most insurance policies. Please check your coverage prior to your appointment to see what you qualify for
• We are a scentless clinic, please ensure that you remove any perfumes prior to your appointment

Location

We are located inside the CoWorks by Elevate building on the second floor

• Parking is free and located around the building
• Please check in at the front desk. You will be directed towards the upstairs waiting area
• Building hours are between 9:00am and 5:00pm
• If your arrive outside building hours, please scan the QR code on the directory at the front door to check-in for your appointment; your practitioner will let greet you at the front door

Cancellation Policy

We require 24 hours notice for last minute cancellations. Please call us as soon as you can to avoid cancellation/no-show charges.

Notice of Rate Change: Effective July 1st, 2026

To our valued clients, we are notifiying you that our rates will be increasing starting July 1st

• 30 mins - $95
• 45 mins - $115
• 60 mins - $140
• 75 mins - $165

ICBC User Fee Rates:

• 45 mins - $2.65
• 60 mins - $27.65
• Initial 60 mins - $2.45

This change reflects rising operational costs and our continued commitment to providing high-quality, personalized care. We appreciate your ongoing trust and support!